Privacy Policy

Introduction

Swisse Wellness Inc and its affiliates (“Swisse Wellness”) collect information during your use of www.swisse.com, a website made available by Swisse Wellness (“Website”).  To better protect your privacy, Swisse Wellness provides you with its Privacy Policy (“Policy”) so that you will understand its commitment to you and your privacy.

In this Policy, “Personal Information” means any information that relates to an individual and that identifies or can be used in conjunction with other readily-accessible information to identify such individual.

This Policy describes, among other topics, (1) the Personal Information Swisse Wellness may collect about you, (2) how Swisse Wellness uses your Personal Information, (3) how Swiss Wellness discloses your Personal Information, and (4) how Swisse Wellness protects your Personal Information. 

Swisse Wellness understands that your Personal Information is important to you, and Swisse Wellness wants you to feel as comfortable as possible when you visit the Website and use its services.  This Policy may, from time to time, be reviewed and revised as set forth below to take into account, among other things, changes to the law and in technology.  However, all Personal Information held by Swiss Wellness will be governed by the version of this Policy in effect at the time such Personal Information is collected by Swisse Wellness.

 

Acceptance

You should review this Policy carefully, and be sure you understand it, prior to using the Website.  Your use of the Website is deemed to be irrevocable acceptance by you of this Policy.  If you do not agree to this Policy, you should not use, and should immediately terminate use of, the Website.  For purposes of this paragraph, accessing the Website solely for the purpose of reviewing this Policy or any terms of use relating to the Website is not considered use of the Website.

 

Information Collected Directly

You can access the Website's home page, and browse some areas of the ` without disclosing any Personal Information.  However, in order to access other portions of the Website, you will need to register and provide Personal Information.  In either case, Swisse Wellness also automatically collects information that is available from your browser (including, but not limited to, the website you came from (known as the referring URL), the type of browser used by you, the time and date of access, your IP address, and other information that does not personally identify you) through the use of cookies (or other similar code), pixel-tags and server log files (collectively “Analytical Information”).

In registering for certain services on the Website, you are asked to provide Personal Information (including, but not limited to, name, gender and contact information).  On the registration screen, Swisse Wellness clearly labels which information is required for registration and which information is optional and may be given at your discretion.  Swisse Wellness also collect other information that you voluntarily provide through the Website’s functionality (including, but not limited to, your responses to sweepstakes and competitions, surveys, questionnaires, feedback requests and search requests).

When you complete your registration on the Website, you will receive informational and other promotional e-mail messages from Swisse Wellness and third parties.  You may opt-out from receiving such messages in the future by following the instructions set forth in the e-mail message or in other communications sent to you.  Swisse Wellness will unsubscribe you from such messages within a reasonable period of time of not less than ten business days after you have followed such instructions.

Swisse Wellness may also ask you to provide additional Personal Information (including, but not limited to, your e-mail address) if you want to obtain additional services or information, to resolve complaints or concerns or for other legitimate business purposes.  You consent to Swisse Wellness sending you email messages for such purposes if you provide Swisse Wellness with your email address.

 

Information Acquired from Third Parties

Swisse Wellness may, from time to time, augment its existing user databases of Personal Information with information (“Purchased Information”) legally acquired from third parties (including, but not limited to, change of address information).  In addition, third parties may collect information on behalf of Swisse Wellness through their websites or otherwise.  In some cases, such third parties will use frames on their websites and mask the URL being visited by you.

 

Tracking Devices

In collecting Analytical Information, Swisse Wellness uses cookies, server log files, and pixel-tags (web beacons) to identify a user as the user navigates the Website.  Your browser may allow Swisse Wellness to place code (i.e. session-based IDs and persistent cookies) on your computer's hard drive that identifies the computer being used by you.

Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or be notified each time a cookie is sent to you.  If your browser is set to reject cookies, the Website, which is cookie enabled, will not recognize you when you return to the Website, and some of the Website’s functionality may not be available to you.  Your browser will likely provide instructions on how to can prevent it from accepting cookies.

Although cookies do not normally collect Personal Information, if you previously provided Personal Information to Swisse Wellness, Swisse Wellness may link your Personal Information to cookies or other tracking devices the Website places on your computer's hard drive.  Linking cookies to your Personal Information enables Swisse Wellness to offer increased personalization and functionality. Without cookies, such personalization and functionality would not be available.

In addition, Swisse Wellness may use pixel-tags, which are sometimes called web beacons and which act like cookies.  Pixel tags are used to pass certain information to the servers of Swisse Wellness to personalize the Website and track your usage across other websites of Swisse Wellness.  Swisse Wellness may also use pixel tags in its HTML based e-mail messages.

Many web browsers contain a “Do Not Track” privacy preference.  When you turn on Do Not Track, your browser will tell the Website not to track you.  At this time, Swisse Wellness do not respond to Do Not Track browser requests.  Further information regarding Do Not Track can be found at www.allaboutdnt.org.

 

Use of Personal Information

Personal Information will be used by Swisse Wellness (1) to develop and improve products and services, (2) to send promotional information that may be relevant to you, (3) for market analysis and (4) for other legitimate business purposes.  In addition, Swiss Wellness may also use your Personal Information to personalize the Website based on your interests.  For example, you may see articles on the Website that correspond to your Personal Information.

Analytical Information will be used by Swisse Wellness (1) to record your use of the Website, (2) to diagnose problems with the Website, (3) to improve the Website and make it more useful to all users and (4) for other legitimate business purposes.

Purchased Information will be used by Swisse Wellness (1) to target products and services offered through the Website, (2) for marketing and other promotional campaigns, (3) to provide relevant promotional information that Swisse Wellness believes you would be interested in and (4) for other legitimate business purposes.  For example, if you are a health-care professional who treats arthritis, Swisse Wellness may send you information for new arthritis therapies and other information that may benefit or be of interest to you (including, but not limited to, information regarding any products of Swisse Wellness).

Except as described in this Policy, Swisse Wellness will not intentionally use your Personal Information without your consent.

 

Disclosures to Third Party

Your Personal Information may be disclosed to affiliates, contractors, vendors and agents of Swisse Wellness, but in doing so, your Personal Information will at all times be subject to the terms of this Policy.  In some cases, such affiliates, contractors, vendors and agents to whom or which your Personal Information is disclosed may be located outside the United States.

For example, Swisse Wellness may host the Website on a third party’s computers, hire technical consultants to maintain the Website, or use third parties to remove repetitive information from customer lists, analyze data, provide marketing assistance and provide customer service.  In addition, as another example, if you are a health-care professional, Swisse Wellness may validate your license status and other information against available databases that contain such information.  In order to perform their intended services, such third parties may be given access to your Personal Information.

Swisse Wellness may also provide to third parties certain information collected from the Website or otherwise in aggregated form, with all information that identifies an individual removed.  Since such identifying information is removed before disclosure to third parties, such aggregated information does not constitute Personal Information.  Any third party that receives such aggregated information must agree not to attempt to identify the individuals to whom such information relates.

If Swisse Wellness sells all, or substantially all, of its assets or the assets of any of its business units to a third party, your Personal Information, Analytical Information and your Purchased Information may be transferred to such third party.

Swiss Wellness may also disclose to a third party your Personal Information, Analytical Information or Purchased Information (1) if it is required to do so pursuant to any applicable law, (2) at the request of any governmental authority, (3) to protect the rights or property of Swisse Wellness or a third party, (3) to prevent the commission, or remediate the effects, of a crime or other illegal conduct, or (4) to avoid injury or physical harm to an individual.

When Swisse Wellness discloses your Personal Information to a third party as permitted in this Policy, Swisse Wellness will use commercially reasonable efforts to ensure that such third party complies with the terms of this Policy and will limit their access to any Personal Information relevant to the purposes for which such Personal Information is disclosed.  If Swisse Wellness obtains actual knowledge that a third party to whom or which Swisse Wellness has disclosed your Personal Information in materially violated the terms of this Policy, Swisse Wellness will use commercially reasonable efforts to prevent further occurrences of such disclosure.

Except as described in this Policy, Swisse Wellness will not intentionally disclose your Personal Information to a third party without your consent.

 

Protection

Swisse Wellness uses commercially reasonable measures to safeguard your Personal Information from loss or unauthorized access, alteration, disclosure and use.  For example, Swisse Wellness has implemented technology (including, but not limited to, firewalls), security policies and other measures to protect your Personal Information in the possession or under the control of Swisse Wellness from loss and unauthorized access, alteration, disclosure and use (including, but not limited to, requiring employees of Swisse Wellness with access to your Personal Information to follow the terms of this Policy).

Swisse Wellness also uses certain security methods to determine the identity of each registered user, so that appropriate rights and restrictions can be enforced for such user.  In particular, Swisse Wellness uses usernames and passwords to authenticate users. You must use all commercially reasonable measures to maintain the confidentiality of your passwords.

 

Controller

Your Personal Information is controlled by Swisse Wellness.  Personal Information is stored on servers located at Swisse Wellness’ data centers or hosted by third parties.  All such data centers, which may be located outside the United States, use commercially reasonable measures to safeguard against loss or unauthorized access, alteration, disclosure or use of Personal Information.

All Personal Information contained in Swiss Wellness’ data centers is backed up periodically, in order to aid in the recovery of such Personal Information in the event of loss of, or unauthorized alteration to, such Personal Information, whether due to an accident, natural disaster or other cause.  Any media on which such Personal Information is backed up is stored in a facility that uses commercially reasonable measures to protect such media from loss or unauthorized access, alteration, disclosure or use.

 

Third Party Websites

This Policy applies only to the Website and does not apply to any other websites, even if such other websites are operated by or on behalf of Swisse Wellness or such websites are linked to the Website.  When you access any website other than the Website, whether by clicking links on the Website or otherwise, you will be subject to the terms of any privacy policies relating to such websites.

 

Access to Personal Information

Swisse Wellness does not warrant or represent that any Personal Information will be accurate or error-free.  However, upon your request, you will be granted access to your Personal Information in the possession, or under the control, of Swisse Wellness solely for the purpose of correcting or deleting any Personal Information that is inaccurate, except where the burden or expense of providing such access would be disproportionate to the risks to your privacy or where the rights of a third party would be violated.  If you desire access to any Personal Information, you must contact Swisse Wellness at privacy.officer@swisse.com.  You can also delete or update certain of your Personal Information by logging into your account on the Website.

 

Revisions to this Policy

Swisse Wellness may revise any provision of this Policy from time to time by posting the revised provision on the Website so long as such revision does not, at the time of posting such update and to the reasonable belief of Swisse Wellness, conflict with any applicable law.  Any such revision will take effect immediately upon such posting, and will apply to all Personal Information obtained by Swisse Wellness after such posting.  It is your responsibility to periodically check this Policy on the Site for revisions to this Policy.

 

Miscellaneous

 

This Policy shall be governed by, and construed and interpreted in accordance with, the laws of the state of Illinois, without regard to principles of conflict of laws.  If there is any conflict or inconsistency between any provision of this Policy and any provision of any applicable law, the latter shall control.

 

Any complaint by you regarding any Personal Information, or otherwise relating to this Policy, must first be submitted to Swisse Wellness at privacy.officer@swisse.com, and Swisse Wellness must be given a reasonable opportunity of not less than 30 days to investigate and respond to your complaint.  Upon Swisse Wellness’ completing such investigation and so responding, Swisse Wellness and you must then attempt, in good faith, to promptly resolve any remaining aspects of your complaint.  If any aspect of your complaint remains unresolved after an additional reasonable period of not less than 30 days and you desire to pursue the unresolved portion of your complaint, you may only commence an arbitration proceeding against Swisse Wellness to resolve such portion of your complaint in Cook County, Illinois.  Any such arbitration shall be conducted by the American Arbitration Association pursuant to its commercial rules then in effect and any award rendered in such arbitration shall be final and binding upon the parties.  Either party may enter, and enforce, any such award in any court having jurisdiction.  The arbitrator or arbitrators may issue mandat,ory orders, restraining orders and other equitable relief in connection with such arbitration.  All costs and expenses of such arbitration shall be shared equally between Swisse Wellness and you, unless such costs and expenses are otherwise allocated by the arbitrator or arbitrators.  Without limiting the generality of this paragraph, you irrevocably waive, in connection with any complaint arising under this Policy and to the maximum extent permitted by applicable law, each right to (1) commence any litigation or other proceeding against Swiss Wellness in a court or other forum, except as expressly set forth permitted in this paragraph, (2) bring a class action or other similar proceeding against Swisse Wellness, (3) a jury trial and (4) object to the venue for any arbitration set forth in this paragraph being inconvenient or otherwise inappropriate for resolving such complaint.

Except as set forth in this section, this Policy contains the entire agreement, and supersedes all prior oral and written agreements, proposals and understandings, between you and Swisse Wellness, with respect to its collection, disclosure and use of your Personal Information.  If you use the Website, such use will be subject to this Policy, plus any other written agreement between the parties that is applicable thereto (including, but not limited, any applicable terms of use, and any applicable license agreement).  To the extent there is any conflict or inconsistency between any provision of this Policy and any provision of such other agreement, the former shall control.

Whenever possible, each provision of this Policy shall be interpreted to be effective and valid under applicable law.  If, however, any such provision shall be prohibited by or invalid under such law, it shall be deemed modified to conform to the minimum requirements of such law, or if for any reason it is not so modified, it shall be prohibited or invalid only to the extent of such prohibition or invalidity without the remainder of such provision, or any other provision of this Policy, being prohibited or invalid.

 

Additional Information

If you have any questions or complaints, or desire additional information, regarding Swisse Wellness’ handling of any Personal Information or otherwise relating to this Policy, please promptly contact Swisse Wellness at privacy.officer@swisse.com.

 

Effective:  21 June, 2017

Swisse collects, uses, discloses and stores your personal information for the purpose of providing you with our products and information relating to our products, which we couldn't do so otherwise. We may disclose your information to our related entities, contractors and agents to assist us, which may include disclosure overseas. Our Privacy Policy contains more information on how we manage your information, including how you can access and correct your information, or make a complaint.