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Contact Us & FAQs

Kindly note that this website is for Swisse USA. For Swisse China enquiries, please email swisse.cn@hh.global. For Swisse Australia enquiries, please email swisse.au@hh.global.

Have a question? You may find an answer in our list of commonly asked questions further down this page. If you have other questions, please email our friendly customer service team at hello@swisse.com, or contact us via the form below. We’ll get back to you as soon as we can.

For all product-specific inquiries, please provide your order number and list the product name, batch number and expiration date.

Subscribe & Save (Subscriptions)

Which shipping method is used for my Subscribe & Save order?
All Subscribe & Save orders receive FREE Standard Shipping.
How do I modify or cancel my Subscribe & Save order?
When you first sign up for Subscribe & Save, you will receive an email notification from hello@swisse.com confirming your recurring order purchase. Be sure to add hello@swisse.com to your address book and check your spam and junk mail folders if you do not see the email. Within the body of the email, you will see a link to manage your recurring items. Click the link and you will be directed to a page where you can modify or cancel your subscription.

To quickly access and edit your subscriptions, visit My Account and select My Subscriptions.

Shipping & Delivery

How do I get free shipping?
We offer free Standard Shipping for orders of $50 or more and for Subscribe & Save (subscription) orders. Kindly note that free shipping only applies to the Standard Shipping method. If your order is $50 or more, please select "Standard Shipping" at checkout to receive free shipping. If you are placing a Subscribe & Save order, you will automatically receive free Standard Shipping without having to select a shipping method at checkout. We are unable to modify or change your shipping method after an order has been placed.
Do you ship outside of the USA?
Swisse.com is a website specific to servicing USA customers. To purchase Swisse products in Canada, visit Swisse Canada on Amazon.ca. To purchase USA Swisse products in China, visit Swisse China on Amazon.cn. To purchase Swisse products in Australia, visit the official Swisse Australia website.
I entered the wrong shipping address. Can I change it?
Our goal is to provide you with best-in-class shipping. We take every effort to get your order shipped and delivered as quickly as possible. Therefore, we are unable to modify or change the shipping address after an order has been placed.

To avoid this challenge in the future, please be sure to double-check that all information is correct prior to completing your order.
I selected the wrong shipping method. Can I change it?
Our goal is to provide you with best-in-class shipping. We take every effort to get your order shipped and delivered as quickly as possible. Therefore, we are unable to modify or change the shipping method after an order has been placed.

To avoid this challenge in the future, please be sure to double-check that all information is correct prior to completing your order.
I placed an order but never received my confirmation email.
Please check your spam and junk mail folders. If you still are unable to locate your confirmation email, please email our friendly customer service team at hello@swisse.com and provide your order number so that we may assist you.
When will my order arrive?
Swisse offers 3 shipping method options:

1. Standard Shipping — 4-5 business days
2. Expedited Shipping — 2-3 business days
3. Priority Shipping — 1-2 business day(s)

If you have any questions or concerns about your delivery, please email our friendly customer service team at hello@swisse.com and provide your order number so that we may assist you.
Why did my order arrive in an Amazon-branded package?
To provide you with best-in-class shipping, we use Amazon FBA (Fulfillment by Amazon) to ship orders. We take every effort to get your order shipped and delivered as quickly as possible.
Why did I only receive a partial shipment of my multi-product order?
Due to the different processing times and shipping locations, some multi-product orders will arrive in separate packages as separate shipments, sometimes with a different delivery date. When possible, items from multi-product orders will be combined into one package.

If you have any questions or concerns about your delivery, please email our friendly customer service team at hello@swisse.com and provide your order number, and we’ll be happy to provide you with a shipment tracking ID number.
Tracking details show that my order has been delivered, but I do not see it.
Please thoroughly check your mailbox or front door area. Sometimes carriers place packages in different places. If your order still has not arrived, please contact the carrier directly. If you have any other questions, please email our friendly customer service team at hello@swisse.com and provide your order number.

Cancellations

How do I cancel my order?
To provide you with best-in-class shipping, we use Amazon FBA (Fulfillment by Amazon) to ship orders. We take every effort to get your order shipped and delivered as quickly as possible. Therefore, we are unable cancel orders after an order has been placed.

To avoid this challenge in the future, please be sure to double-check that all information is correct prior to completing your order.

If you have any questions about your order, please email our friendly customer service team at hello@swisse.com and provide your new order number.

If you are not happy with your order, you may return or exchange it. Please visit our Returns & Exchanges FAQs section below for more information on returns and exchanges.

Returns & Exchanges

How do I return or exchange my order?
We accept returns or exchanges within 30 days of receiving your order. Please email our friendly customer service team at hello@swisse.com and provide your order number so that we may assist you. We will send you a prepaid shipping label so that you may mail back the product for a full refund or replacement product.

Kindly note that we can not process your refund or issue a replacement until we receive your return. Please allow 7-10 business days for the refund transaction to post on your bank account.